Privacy Policy

Effective Data: 7/23/26

Melges Concierge values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and AI phone assistant services.

Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Business information

  • Billing information (processed securely through our payment processor)

  • Call recordings and transcripts

  • Information submitted through forms on our website

  • Technical information such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

  • Provide AI phone assistant services

  • Answer and route phone calls

  • Generate call summaries and transcripts

  • Send notifications, and emails requested by customers

  • Process subscription payments

  • Improve our services

  • Provide customer support

  • Maintain security and prevent fraud

Payment Processing

Payments are processed by third-party payment providers. Melges Concierge does not store complete payment card information.

Information Sharing

We do not sell personal information.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of electronic transmission or storage is completely secure.

Data Retention

We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or request a copy of your personal information. Contact us using the information below to exercise applicable rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact

Melges Concierge

Email: info@melgesconcierge.com

Website: www.melgesconcierge.com